1. Do I need to have
a visa in order to enter Ukraine? If you are citizen of EU
country, US, Canada, Switzerland, Japan,
Hungary, Poland, Mongolia, Lithuania or the countries
of the Commonwealth of Independent States (except Turkmenistan) and your stay
in Ukraine is 90 days or shorter, then
you do not need it.
Can your company provide all necessary
documents for Ukrainian tourist visa obtaining process?
we can. We are able to provide tourist visa support letters for our customers.
We are working with tourist company in Ukraine which is issuing tourist visa
support packages for our customers with our apartments as accommodation place.
Cost of this package is 200 UAH (40 US$) which is charge of tourist company.
We take no "commissions" on this letters and provide it to our customers only
(apartment booking is required). Following information is necessary in order
to issue that letter:
- Your full name, citizenship, date and place of birth, postal address,
home phone number;
- Your passport data (number, date of issuing, issuing authority);
- Address of Ukrainian consulate you are applying for visa to;
- Dates of your stay in Ukraine
Who are the owners of your apartments?
acts as owner of apartments. We have entire disposal legal rights.
What is your booking cancellation policy?
We operate limited
amount of apartments and make our schedule in advance (usually in 3-4 weeks).
Every booking cancellations made in short notice (less than 14 days before
start of booking) is very painful for us because it usually means that,
most likely, we will be unable to fill apartment during that dates:
- We refund in full booking cancellations made in period
more than 14 days till the booking time begins (15$ of the administrative
- In case of booking cancellation which takes place in period from 14
till 7 days till the booked date we refund 50% of booking charge (15$ of the
administrative fee applies);
- If booking cancellation takes place in less than 7 days till arrival
period we are not able to refund booking charge. In case of booking
of two an more apartments conditions of refund are negotiable. Cost
of booking charge associated with providing of visa support documents can
not be refunded.
3. Will I have
receipt or other proof of payment after booking process is completed?
you will. After credit card booking deposit transaction is completed, you
will have receipt sent to your e-mail box.
4. For how long
does your company hold booked apartments?
In case of no-show
of our customers and not informing us about that by phone, e-mail or fax
we are holding the booked apartment till 24.00 of the same day. In case of
not receiving of information till that time, we cancel the booking .
5. Will you deal
with my Ukraine representative?
we are authorized by our customer, our personnel do not make any negotiations
or business relationships with local representatives. To avoid hidden charges
we prefer to deal directly with payer whether he is local or foreigner.
6. Is it possible
to "pass" the booking to other person?
No, it is not
7. For how long
in advance can I book specific apartment with you?
book specific apartment with us up to 3 month's in advance (in case of more
than 5-7 nights stay).
8. Can your company
switch booked location to other one without my permission?
can not. In case if booked location suddenly becomes unavailable (for example,
apartment needs urgent renovation) we are informing our customer about that
and offer other location. If it is not OK with him, we refund total amount
of booking charge.
9. Can I switch
locations after booking is completed?
can if there are vacant apartments in the other location.
10. Can I change
dates of already made booking?
can if there is more than 10 days till booking begins and we have available
apartments for the new dates.
11. Is it possible
to make booking without prepayment?
bookings (less than 2 days in advance) can be done without prepayment
(we need some other proofs of your arrival in that case). Usually it is necessary
to make 1-5 nights sum prepayment in advance (exact amount depends on the
length of your stay).
12. Can apartment
be rented on conditions of anonymity?
No it can not. We need to know name, citizenship and
passport data of principal tenant (one principal tenant per apartment rented).
13.What are your
check-in and check-out times?
time is 13.00, check-out time is 12.00. If we have possibility we always permit
free early check-ins and late check-outs. We know about possibility of this
in 24 hours till arrival or departure date. If customer would like to secure
early check-in or late check-out in advance it is necessary to pay for one
additional night of stay.
14. Why your
prices are so low comparing to other "luxury apartments" provided by other
The reason that our price
does not include commissions being taken by agencies and reflects real situation
with such class apartments owners price in Kiev.
15. What is your
booking deposit payment procedure.
have possibility to make booking deposit in five ways:
- by the credit card
(Visa, MC or AmEx) via our own secured server (SSL 3.0) online (payment
in UAH through Ukrainian bank);
- by the credit card (Visa,
MC or AmEx) by fax or encrypted
e-mail order (payment
in UAH through Ukrainian bank);
- by the credit card using PayPal (Visa, MC, Amex, Discovery) - charge
is in US$.
- by wire transfer to our banking account (after
signing of formal contract) - for over 400 US$ orders
by cash in our Kiev
credit card transactions incur 3.5% processing fee.
The exact amount of deposit depends on the length of your stay and is calculated as in
the following table.
15 or more
16. What's included in apartment price?
Apartment price includes
once-a-week apartment cleaning
and changing of bed linen, paying for electricity, hot and cold water, local
phone calls . Additional services (cooking, shopping, everyday cleaning) are
possible for additional charge.
17. What is your returning
customer policy? Our
returning customers (those who have stayed in our apartments before during
the last 365 days) have 10% discount for all services provided.
18. Are your prices for entire
units? Yes, they are.
Although every apartment has it's maximum capacity. Maximum capacity of studio
apartment is 1-2 persons (if couple), one-bedroom apartment is 2-3 persons.
What is the minimum length of stay requirement for advanced booking?
5-7 nights stay is required
to book a specific apartment.
Is it safe to leave money, documents and other precious things in your apartments?
our apartments located in the very secure areas. House doors have
security devices. Apartment have armored doors. We have 3 sets of keys for each apartment:
one pair holds our tenant, second one - our maids, third one - our representative
in Kiev. Nobody else have access to them. We are changing locks mechanisms
every 3 months. So, it is safe (although it is not advisable by common sense
to have much cash with you - credit card was not invented in Ukraine :) ).
2. What appliances
will I find in my apartment?
apartment has satellite or cable TV with foreign channels, washing machine,
refrigerator, fully equipped kitchen, iron, iron board, vacuum cleaner. Some
apartments equipped with air conditioners, stereo centers, VCR, UHF-ovens
and coffee-makers. Each apartment has floor-standing fan. You will have clean
bed linen, towels, toilet paper, soap, junk envelopes.
3. What does
"independent hot water supply" mean?
On every apartment
we have 50-100 liters hot water boilers which can be turned on in case if
city turns off hot water supply.
4. What happens
if something becomes broken in apartment without my fault?
broken utility immediately. If it is impossible to fix it without disturbing
of customer - we offer him discount or other apartment of the same class.
If offered apartment does not suite him, we refund amount for remaining time
5. Can I invite
friends to my apartment?
Yes, you can.
6. Can my friend
live in apartment with me?
can. Although remember that each apartment has maximum allowed capacity.
7. What happens
if I am not satisfied with your apartment or service?
motivate your complains. If they are motivated you will be offered other apartment,
discount or refund.
8. Can I have
written contract and payment receipt?
Yes, of course.
9. What I am
responsible for during my stay?
You are responsible
for the any damage inflicted to the property, furniture, appliances through
your fault. You should respect rights of other tenants living in other apartments
and do not make excess noise during 23.00-8.00 period.
10. Can I have
Internet access in my apartment?
you can. All our apartments have broadband internet connections.
You can enjoy unlimited web surfing, e-mail and online messengers
(including Skype for
making cheap international phone calls) for only 1.00 US$ per day
(i.e. for example, if your stay is 7 nights and you would like to use
the internet you will be charged 7.00 US$ for this service).
If you have additional questions, please,
do not hesitate to contact